CareersCareers
Job Type: Technical Support
Job Location: Wichita, Kansas
Job Title: Tier 1 Technician
Job Description:
TkFast is seeking a Tier 1 Technician to contribute and share in our companys rapid growth. This is an excellent opportunity for someone looking for a career in the field of computer, web, phone, and automation technology.
Essential Duties and Responsibilities:
- Receive and respond to client incoming telephone calls utilizing standard customer service skills.
- Monitor and respond to client incoming emails using standard email etiquette and/or predefined standard email responses.
- Undertake initial diagnostics of incident or received service request, use available tools (knowledge management, remote control & incident management applications) and resolve as many contacts as possible on first contact.
- Meet or exceed the level of service defined for each client when responding to all incoming incidents.
- Escalate to other resolving teams in a timely manner when not able to resolve.
- Communicate effectively with Sales Account Managers
- Troubleshooting and repairing issues with the following:
- Servers
- Workstations
- Network Printers
- Local Area Networks both wired and wireless
- Firewalls
- Antivirus/Malware Software
- Industry specific software applications
- Setup printers, patch and plug in phones and desktops to the network, configure network setting on devices.
- Replace equipment as needed, update and install software as needed, troubleshoot and monitor the smooth operation of the end user devices.
Minimum Qualifications:
- Associates Degree
- 1 or more year of experience preferred in related field
- Effective troubleshooting skills
- Effective analytical skills
- Effective organizational skills
- Ability to work flexible hours and/or on-call as needed
- Requires strong knowledge of Microsoft Office; i.e.: Word, Excel, Outlook
- Excellent interpersonal and collaboration skills to work effectively with customers and teams throughout organization
- Professional telephone etiquette
- Technical Skills:
- Windows 7, Windows 10
- Active Directory
- Business Class Firewalls
- Microsoft Office
- Network/LAN connectivity
Preferred Qualifications:
- Associates Degree or higher
- Knowledge of TCP/IP and LAN/WAN topologies and configurations
Compensation Package:
- Fair Value Hourly Pay
- Health & Dental Plans
- Simple IRA Matching
- Flexible Work Hours, Vacation & Sick Time
- Various Discounts: YMCA Membership, Employee Purchases, etc.
Contact Information:
Please send resumes to jobs@tkfast.com or fax (316) 260-4242.
